Nailchemy Limited, a leading brand in the nail and beauty industry, has been awarded the prestigious “Buy With Confidence” mark from UK Trading Standards, becoming the first nail product brand in the industry to achieve this distinction. The achievement is the result of the company’s owners, Dave & Hayley Partridge’s commitment to product safety and high quality training courses & great customer service, and their desire to demonstrate to their customers that Nailchemy is a brand they can trust.
The Trading Standards Approved “Buy With Confidence” scheme is an optional program that requires businesses to invite Trading Standards into their operations for an extensive audit, with a focus on product safety and services such as training & customer service. Nailchemy’s decision to undergo this audit was driven by their commitment to their customers, ensuring that they are using the safest and highest-quality products available and delivering the highest quality education possible.
The scheme is run through the cooperation of a number of Trading Standards Services, and every business that is awarded the mark has undergone a series of detailed checks before being approved as a member of the scheme. Nailchemy’s successful application demonstrates their dedication to following the letter and spirit of the law, and their willingness to have their operations, products and training services thoroughly vetted by Trading Standards.
Nailchemy’s achievement of the “Buy With Confidence” mark is a testament to the hard work and dedication of the entire Nailchemy team, with special recognition to the Nailchemy HQ team. The team’s exceptional knowledge and expertise in the nail and beauty industry, along with their unwavering commitment to product safety and customer service, were instrumental in achieving this milestone. Their collaborative effort and tireless work ethic were the driving force behind Nailchemy’s successful application for the Trading Standards Approved “Buy With Confidence” mark.
Nailchemy Director, Dave Partridge, remarked, “The Nailchemy team is made up of some of the most talented and passionate individuals in the industry. We couldn’t have achieved this recognition without their hard work and dedication.” He added, “We are proud of our team and grateful for their continued efforts in providing our customers with the highest-quality products and training courses.”
This achievement underscores Nailchemy’s mission to be a trusted and reputable business in the industry, with a focus on product safety, training and customer service. The “Buy With Confidence” mark is a testament to Nailchemy’s commitment to providing their customers with the best products and courses available. The entire Nailchemy team is honoured by this recognition from UK Trading Standards and is committed to maintaining their high standards of excellence in the future.
Our buy with confidence profile:
Further information and direct quotes from DP:
I saw the scheme advertised online back in November 2022 and thought that it would be a great idea for Nailchemy to go through this as it would show that we are committed to doing things properly and that we are a brand that can be trusted to provide quality, safe cosmetic products to the professional nail industry. It wasn’t until March 2023 that I decided to move forward with the scheme and we have been undergoing a variety of different levels of audit until we were informed that we had been successful and had achieved the “Buy With Confidence” mark.
There were background checks and remote audit checks undertaken for all of our business practices which covered every aspect from checking we had the proper insurances, reviewing our Health & Safety practices to employee management and facilities management. This was before they had even visited for the onsite audit.
We then received an onsite audit from the designated Trading Standards inspector undertaking the Buy with confidence audit and a cosmetics specialist from Trading Standards. This was only supposed to last for about 30mins to an hours, but they were here for over 2 hours and they didn’t leave any stone unturned they looked at everything. They reviewed all of our cosmetics safety testing information and checked that we had all of the correct regulatory paperwork in place for every product. They had a walk around the business premises to look at anything and everything, this was an access all areas audit and they didn’t hold back as you’d expect everything they looked at they did in a thorough and detailed way. It was quite nerve-racking, but so worth it in the end.
The whole process is very intense especially for a company like ours that is quite complicated and spans a variety of regulations from Cosmetics to Electrical product safety and the delivery of training courses.
The wait to find out if we had achieved the mark seemed like an age, but in reality it was only 2 weeks after the onsite audit visit and the relief, elation, excitement (name and emotion) when they told me that we had the mark was unmeasurable.
Both Hayley and I are so proud of our achievement as it means so much to us to have Trading Standards the UK Authority for our industry standing behind us and awarding us with the Trading Standards Approved “Buy With Confidence” Mark.
I would suggest that all businesses in our industry work to achieve this mark as this is a great way for all nail professionals to know without question that the company that they chose to work with and put their faith in is getting it right and continues to be dedicated to keeping it that way.
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